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    Frequently Asked Questions

    If your order has not arrived by the estimated delivery date we're here to help

    Before contacting us it's worth checking a few things first. Check the tracking link in the couriers email which you should have received when it was dispatched.

    Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

    Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in the porch or garden shed.

    You can track your order here.

    If you still can't find your parcel please Contact Us quoting your order number.

    Yes, you can track your order here

    All our UK Home delivery orders are dispatched with tracking. You will receive a dispatch email with a tracking link on for your order from the courier. When we send your dispatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.

    Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

    You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick.

    You may be able to cancel your order up to 1 hour after placing but you’ll need to contact 0161 393 7057 to do it.

    We aim to respond to your email within 24 hours or by socials within 4hrs.

    Should you have a query, please Contact Us.

    Sorry your order was cancelled.

    If the item(s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund, depending on your payment method.

    Should you have a query, please Contact Us and provide us with the 6 digit product code and we’ll do our best to tell you if your size is due to be restocked and give you a guide as to when.

    We’re only human and on rare occassions, mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to put it right as soon as possible.

    Please Contact Us with the order number and the incorrect items names and numbers.

    Did you receive an email from us letting you know that part of your order is not available? If you did, check what you’ve received against the email. If you didn’t receive an email from us, check your delivery note as any item not available will be listed and explained. In any case of items not available, we will not charge your payment method for the item in question.

    If there’s no indication that you should have an item missing, please get in touch straight away via Customer Service and we’ll do our best to sort the problem out for you.

    We’re really sorry about that! If you have a faulty/damaged item, please contact Customer Service to see how we can help you.


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