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FAQ

INTERNATIONAL CUSTOMERS

  • HOW MUCH IS INTERNATIONAL DELIVERY?
    • We deliver to over 200 countries.
      International European Delivery is from £11.95.
      International Rest of the World Delivery is from £14.95.
      Republic of Ireland Delivery is £6.50.

      Customers ordering from outside the EU will be subject 20% VAT on their purchase, no refund or deduction will be made at the checkout.

  • WHO WILL DELIVER THE PARCEL?
    • Deliveries will be shipped via DPD Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

  • HOW LONG WILL IT TAKE?
    • Allow 5-7 days after dispatch. A signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up.

      This may vary depending on the country but we should be able to give you more information if you contact info@thehipstore.co.uk quoting your order number.

  • CAN I TRACK MY DELIVERY?
    • Tracking is available on all orders. Please use the tracking link on your dispatch email which you will have received from the courier.

  • RETURNS

  • RETURNS POLICY
    • You have 14 days to return your order, if you want a refund or exchange.

  • HOW DO I RETURN SOMETHING TO YOU?
    • To Store
      If you’ve paid by PayPal, credit or debit card just pop down to our store, take your dispatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

      By post
      You can make your own arrangements through any postal carrier but we recommend you use one who can give you a ‘Certificate of Posting’ as, until the parcel reaches us, it’s your responsibility.

      Please return to:

      The Hip Store
      11B Dallimore Road
      Wythenshawe
      Manchester
      M23 9NX

  • HOW LONG WILL IT TAKE TO GET MY REFUND?
    • The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.

      If you’re returning your order by post various carriers can vary depending on which service you've chosen.

      Once we have have received your return and it’s been accepted, we'll send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.

  • I'VE BOUGHT MY ITEMS USING A PROMOTIONAL DISCOUNT. CAN I STILL RETURN THEM?
    • As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.

  • CAN I RETURN A SALE ITEM?
    • As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.

  • ANYTHING ELSE I NEED TO KNOW?
    • Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

      Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.

  • *Delivery restrictions may apply

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    Visit our corporate website at   www.jdplc.com Copyright © 2019 .
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