Returns and Refunds

Returns can be made by visiting our returns portal here. No printer required!

You can send any unwanted items back to us from £2 within 28 days from when you receive your order for a refund with purchases made in the UK via the HIP website or app. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.

If you’re returning your order by post check the tracking provided by your chosen carrier.

Once we have have received your return and it’s been accepted, we'll send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.

You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.

Gift cards cannot be returned.

You have 28 days from when you receive your order to return your order. You can return online orders through our returns portal or in-store. Please note, online orders can only be returned in-store for a refund, exchanges currently unavailable.