International Customers

We deliver to over 200 countries.

International European Standard Delivery is from £7.99.

International Rest of the World Delivery is from £14.95.

Republic of Ireland Delivery is £7.99.

Customers ordering from outside the EU will be subject 20% VAT on their purchase, no refund or deduction will be made at the checkout.

Deliveries will be shopped via DPD, Pro Carrier & Skynet. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

We deliver to 115 countries. Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £7.99 - the price varies by country and this can be found HERE.

Who will deliver the parcel?

Deliveries will be shipped via DPD Pro-carrier & Skynet depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take?

Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

Can I track my delivery?

Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

Will the recipient have to pay duty on the order?

Our products are sold on a DDU (Delivery Duty Unpaid) basis. Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs. If this is the case, the delivery may be delayed. HIP cannot offer any assistance in these processes. To help make sure that customs duties are not payable for deliveries outside the UK, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value.

Tracking is available on all orders. Please use the tracking link on your dispatch email which you will have received from the courier.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.