Returns and Refunds

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

Returns can be made by visiting our returns portal here. No printer required!

For a refund on purchases made in the UK via the HIP website or app, you can send any unwanted items back to us for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.

If you’re returning your order by post check the tracking provided by your chosen carrier.

Once we have have received your return and it’s been accepted, we'll send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.

As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

You can return your unwanted items back to our HIP Leeds or Manchester stores. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.

Gift cards cannot be returned.

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

You can return online orders through our returns portal or in-store. Please note, online orders can only be returned in-store for a refund, exchanges currently unavailable.