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Returns

CHRISTMAS RETURNS POLICY
  • We understand you might need a little more time over the festive period to return items to us. From 4th November 2018 you can return items to us for an exchange or refund up until 6th January 2019 as long as they are accompanied by a valid proof of purchase. All other terms and conditions apply.

    CAN I RETURN MY ORDER TO STORE?
    • No, unfortunately they cannot be returned to either stores, they will need to be return to our warehouse address which is the following: The Hip Store
      Returns Department
      11B Dallimore Road
      Wythenshawe
      Manchester
      M23 9NX

  • HOW SHOULD I SEND IT?
    • We recommend you post any returns to us using a carrier who can give you a 'Certificate of Posting' as, until the parcel reaches us, it's your responsibility. Please note we are unable to to refund any postage charges for sending items back to us.

  • HOW LONG CAN I KEEP MY ORDER BEFORE RETURNING
    • You have 14 days to notify us if you wish to return your order, please retun your goods to us within 14 days of cancellation.

  • HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
    • Returns are usually processed within a few days of us receiving the goods back.

      Please allow a further week for a refund to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

      We'll refund you by the same method as payment (i.e. same card, Paypal)

  • YOU'VE SENT ME THE WRONG ITEMS
    • We're only human and on rare occassions mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

      Get in touch with us info@thehipstore.co.uk and let us know.

  • THE ITEM I RECEIVED IS FAULTY
    • If you think the item your received is faulty get in touch with info@thehipstore.co.uk and we'll see what we can do about it.

  • ANYTHING ELSE I NEED TO KNOW?
    • Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

      Underwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.

      You can see our full returns and cancellation policies in the sites Terms Conditions

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Visit our corporate website at   www.jdplc.com Copyright © 2018 JD Sports Fashion Plc, All rights reserved.
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