PAY IN 3 WITH KLARNA

Klarna Pay in 3 means you can now spread the cost of your The Hip Store purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you used at checkout. Your first instalment will be collected when your order is confirmed by The Hip Store and instalments 2 and 3 are then scheduled to be taken 30 and 60 days later, respectively.

To use the service, you must be at least 18. The card used at the point of purchase needs to have an expiry date beyond the order period. Pay in 3 is also subject to your financial circumstances, however, Klarna’s assessment will not affect your credit rating.

Klarna is unique and offers Pay in 3 based on several factors such as the order value, previous order history and item availability. If you’re 18 or over, you can bolster your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and shipping to your registered billing address. All order orders are assessed individually. Just because you’ve accepted a Klarna payment method before it doesn’t mean it will be offered for every order and in turn, if you are denied it doesn’t mean you’ll be denied for all future order.

If you want to pay using Klarna you need to provide your mobile phone number and email address. All statements will be sent via email. It's important that you give us the correct details, or you won’t receive the payment information, and consequently, may be liable for late payment fees.

It’s possible Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not impact your credit scoring and are only visible to you and Klarna, and not to other lenders. Don’t worry, neither Klarna or The Hip Store will run credit searches against you that could affect your credit rating.

Unfortunately, Pay in 3 is not always universally available, The Pay in 3 payment option is automatically generated by algorithms that are based upon many factors including cardholder details, address details, amount of order, the online store, previous order history and item availability.

Payment for your Pay in 3 purchase will automatically be collected from the debit/credit card you used at checkout. The first payment is taken when the order is confirmed, and the second and third instalment are collected 30 and 60 days, respectively, after the first instalment.

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at The Hip Store from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

Yes. Payment information is processed safely and securely by Klarna. No card details are transferred to or held by The Hip Store. All transactions take place via connections secured with the latest industry-standard security protocols.

Nope, this is currently not possible for Pay in 3 purchases.

Once we’ve received your return and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to by Klarna if you’ve made a partial return. With a full return, we’ll refund any payments collected and cancel any future scheduled payments.

If your purchases have not been received please call The Hip Store to check on your order and delivery status. Our Customer Service line is 020 300 50833, and you can also visit our Customer Service page for Live Chat. What’s more, you can contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as our The Hip Store store has registered your cancellation or your return, the refund will be processed within 5-7 days.

Refunds will be issued to the debit or credit card you used on the initial payment.

Log on at www.klarna.com/uk, where you’ll find all order history and payment schedule information.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.