Contact Us

Please contact us using the Customer Service form below and we will aim to reply within 48 hours. Alternatively ring our customer care team on 0161 393 7057. Please do not ring our stores about online orders, they will only direct you back to email and contact number above. Our opening hours are: Monday to Friday: 08:00-20:00 | Saturday 09:00-18:00.

If you want to write to The Hip Store you can do so at the below address;

The Hip Store
Hollinsbrook Way
Pilsworth, Bury
Gtr. Manchester
BL9 8RR

While we do hope that you are pleased with any purchase you have made, we appreciate that sometimes things just don’t go according to plan, and if you feel that we could have improved our service somewhere along the line, then please let us know.

Our Promise:

• You can access our customer care teams, 7 days a week using whatever method you prefer - online, Facebook, or even by letter.
• To be polite, professional and enthusiastic. Our staff will always offer a friendly greeting and identify themselves by first name.
• We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
• Confidentiality and respect for your privacy.

How you can help us:

• Provide us with all the information we need to help you.
• Let us know if you have any special needs.
• Be polite to our staff and show them the same respect they will show you.
• We welcome any and all feedback, and are always seeking to improve the way that we help you.

Aimed Turnarounds:

How to complain if something goes wrong:

STEP 1: CONTACT US

Always approach a manager - We have empowered our Managers to make a number of decisions about your purchase

• The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or issue a full refund.
• The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
• If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.

• Email us using the Customer Service Form below.
• By Post:
  The Hip Store Registered Head Office
  Hollinsbrook Way
  Pilsworth
  Bury
  Lancashire
  BL9 8RR

• Provide us with all the information we need to help you.
• Let us know if you have any special needs.
• Be polite to our staff and show them the same respect they will show you.
• We welcome any and all feedback, and are always seeking to improve the way that we help you.