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Different International delivery options are available dependent on country;
International Standard - from £7.99
International Tracked Express - from £9.00
If you wish to select our express option, which your order can be tracked outside of the EU and will reach you quicker, please select our Express option at checkout.
If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order.

HOW CAN I RETURN MY ORDER?
ONLINE UK RETURNS
We understand you might need a little more time over the festive period to return items to us. From Wednesday 1st November 2023 you can return your items to us for a refund up until Monday 22nd January 2024 as long as they are accompanied by a valid proof of purchase. We are not able to process refunds in store between the dates of 26th and 28th December.
Register your return below - no need for a printer!
You can send any unwanted items back to us from £2 within 28 days for a refund with purchases made in the UK via the HIP website or app. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details.
START YOUR ONLINE RETURNHOW MUCH WILL IT COST TO RETURN MY ITEM?
Simple Returns At Asda - £2.50
No printer required when returning your order at Asda.
Visit our returns portal to register your return to get a QR code and print a label in store. Simple!
You can choose from over 600 convenient Asda stores across the UK.
With easy parking and extended opening hours you can return at a time that suits you.
EVRi Return - £2
Simply follow the link to the returns portal to have your parcel collected from the comfort of your own home, or drop off at your nearest available ParcelShop.
To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label in store.
Just follow these simple steps:
- Re-pack your items and include the returns form provided
- Find your nearest ParcelShop drop off point by clicking here
- Select your preferred returns options (print your label at home, or generate a QR code to print your label in store)
- Once you’ve processed your return, you’re ready to drop your parcel at your nearest ParcelShop
- Keep hold of your proof of postage. We’ll email you when we receive the returned item/s
RETURN IN SECONDS WITH 24/7 INPOST LOCKERS - £2.50
No printing or label required. Just scan. Drop. Done.
InPost Lockers are in handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.
How it works:
- Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.
- Scan the code on your phone at the locker
- Put your parcel inside and shut the door
When your return is collected from the locker, a label will be applied for you by the courier.
FREE RETURNS IN-STORE
Visit any HIP store for a faster refund!
HIP Leeds - 49-51 Vicar Ln, Leeds LS1 6DS
HIP Manchester - 63 Thomas St, Manchester M4 1LQ
OUR STORESCAN I RETURN AN IN-STORE PURCHASE?
If you need to return an item purchased in-store and you are unable to reach one of our stores please message our team at info@thehipstore.co.uk. Please attach images of the items you want to return along with an image of the receipt showing the amount paid, including the items purchased. We can then advise you on the next steps.
INTERNATIONAL RETURNS
You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days for a refund. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.
HIP Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW
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